Frequently
Asked Questions
about concerts at Indian Ranch
Last updated 3/30/07
• About Indian Ranch
• When do tickets go on sale?
• Where can I buy tickets?
• What are the hours of your Box Office?
• Can I purchase tickets on the day of the show?
• Do you offer discount tickets for children?
• Is there an age limit for children?
• How are tickets mailed?
• Do you have will-call?
• Is there a Service Charge on ticket sales?
• What are the limits to the number of tickets I can buy?
• Is there a seating chart?
• Where do we park? How much does it cost?
• Can we arrive by water vehicle?
• Do you accommodate the elderly or those with physical disabilities?
• Do you ever cancel shows due to bad weather?
• Can I get a refund for a ticket or exchange it for another show?
• How can I make sure I have a good seat for the performance?
• What items can we bring with us into the park?
• What items are NOT allowed?
• Is alcohol sold on the premises?
• Is food and
beverages sold on the premises?
• Can we cook our own food?
• How old do I have to be to consume alcohol on the premises?
• What forms of identification do you accept?
• What else is available?
• Where can I stay?
• NEW smoking policy
About Indian Ranch
Indian Ranch has been hosting live outdoor entertainment since 1946, making it one of the oldest concert venues in the country. It is an outdoor amphitheater situated on the shores of a beautiful lake with a record long name... Lake Chargoggagoggmanchauggagoggchaubunagungamaugg! The folklore translation of the name is "You fish on your side of the lake, I fish on my side of the lake, nobody fishes in the middle". Kids have fun learning to pronounce the name and our lake souvenirs are a popular item.
Affordably priced: Our ticket prices and service fees are much lower than the industry average. (General Admission for children under 12 is $10) Additionally, for most shows you can park for free and our food & beverage cost less than most other venues.. or you can even bring in your own food & beverages! (note: alcoholic beverages may not be brought in but are sold on the premises)
Photo op: Our venue is small enough that every seat has a good view. For most shows photographs are allowed (but not video or audio recording) and for a limited portion of the show we even allow patrons from any seat to pass directly in front of the stage to snap a photo!
Make a day of it! Our gates normally open at 10am.
Come and enjoy our beach or picnic or go for a boat
ride. If you own a camping vehicle you can even camp right
at our venue for the weekend! Shows usually start at 2pm.
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When do tickets go on sale?
Tickets for the 2007 summer concerts go
on sale Saturday May 5th at 9am.
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Where
can I buy tickets?
All tickets can be purchased at the Indian Ranch Box Office
located off Route 16 in Webster, MA. [click
for directions] or by calling (508) 943-3871 .
You may also purchase tickets
online.
NOTE: Some events at the Ranch may be managed
by a third party who simply rents our venue. As such, their
ticket purchasing, pricing and policies may differ from that
of Indian Ranch.
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What are the hours of your Box
Office?
Our current Box Office / Office hours are:
Monday through Thursday:
9am to 3pm
Friday: 9am to 6pm
Saturday, Sunday: 10am to 3pm
(note: Sunday show days are very busy and many people call
in for directions and other information, hence you may experience
difficulty trying to order tickets by phone during these
times)
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Can I purchase tickets on the day of the show?
Yes. We usually have General Admission and sometimes Reserved
Seating still available the day of the show. However for certain
shows we may sell out. To ensure you will have tickets (and to avoid long
ticket lines) we recommend purchasing your tickets ahead of
time. By purchasing in advance you may also save money or obtain better seating.
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Do you offer discount tickets for Children?
Yes. General Admission tickets for children under 12
may be purchased for ten dollars. These tickets are only available directly
through Indian Ranch. There are no discounts for Reserved
Seating for children and children are not allowed
to sit on someone's lap in a reserved seat.
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Is there an age
limit for children?
Generally speaking there is no age limit for children, even
infants will be admitted. However, we do not recommend bringing
young children. They often are not very attentive on watching
the performance and may be a disturbance to yourself or
other patrons. If you do bring young children,
consider bringing along a responsible babysitter
who could mind the children while you enjoy the performance.
You should also consider the environment you
will be in. Although we try to keep our shows "family
friendly",
it is after all an outdoor concert mostly attended by adults.
There will be relatively loud sound volumes as well as adults
who may be drinking, smoking or behaving in ways you may find
objectionable for your children.
Consider bringing ear plugs, especially for
very young children or infants. If you forget to bring some,
please check our gift shop.
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How are tickets mailed?
Tickets that are not picked up in person are mailed
via standard U.S. Postal Service. The buyer may request an alternate
shipping method at their own expense.
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Do you have will-call?
Yes. In fact, if you are ordering tickets within 10 days of an event your tickets will automatically be put into our will-call. Tickets won via radio station promotions are also usually put in our will-call. All other ticket purchases will have their tickets mailed to them. (For orders placed in person or by phone you may request a differently handling method. Online orders do not have this flexibility.)
You may retrieve your tickets from our will-call on ANY day
up to and including the day of the show. You must present valid
identification and the identification must match the name
we have on file for the tickets. If you would like the tickets to be picked up by someone other than who placed the order then you must notify us in writing (mail, fax or e-mail).
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Is there a Service Charge on ticket sales?
It depends on how you order the tickets. We typically charge
a service fee per ticket for orders place by phone or online
and we typically waive any service fees for orders placed in
person at our box office. Service fees vary but are typically
in the $1 to $3.75 per ticket range and may apply to all tickets
including those for children.
Tickets purchased at 3rd party outlets will also generally incur a service fee.
NOTE: In the rare case of a show cancellation when refunds
are granted for tickets, the service
fees may not be refundable.
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What are the limits to the number of tickets I can buy?
Up to Eight tickets for Reserved
Seating may be purchased per show per order. There is no
set limit on General Admission tickets, however we
reserve the right to limit any ticket order.
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Is there a seating chart?
Yes, click
here to view our 2007 seating chart. Please note that some sections
of reserved seating may not be available for all shows or may not become
available until a later date.
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Where do we
park and how much does it cost?
Indian Ranch can accommodate many vehicles right
at our venue (please, no campers/RVs/motor homes or
buses unless you have made camping reservations or received
permission!).
There is no charge for parking on-site at our venue, however
we may not be able to accommodate all vehicles for every show
so we advise you to arrive early to take advantage of free
parking.
For shows where we experience a large overflow we may offer
satellite
parking with free shuttle bus service. Please check our web
site or call ahead of time.
In addition there are nearby commercial establishments such
as The Lodge and the Webster Fish & Game which
normally allow our patrons to park in their lots. Many residents
along Route 16 will also offer parking on their property for
a fee.
Most off-site parking will incur a parking fee,
however some commercial establishments may offer free parking
or will charge a fee but offer a coupon in the equivalent amount
towards their goods & services.
Please respect the rights of the
store owners and private property owners in the area. Make sure you have
permission to park where you do otherwise you may be subject to being ticketed or towed
at your own expense!
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Can we arrive
by water?
Sorry, but unless you are renting a boat slip at Indian Ranch
or have express advanced permission you can not beach or dock
your watercraft for the show at this time. We currently do
not allow drop-off or pick-up by boat nor may you swim in.
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Do you accommodate the elderly or those with physical disabilities?
We try our best to accommodate the elderly or those with
disabilities. Depending on the show and when you arrive you
may drop off people with special needs right at our main gate
before parking or we may offer a shuttle service from our main
entrance to the park gates. We also have reserved
parking spaces for vehicles with handicapped plates/permits
and can make special seating arrangements for those in
wheelchairs.
Please note that although we try our best to accomodate all
of our patrons, there are physical constraints and limitations to our venue as with any other facility. We recommend you order your tickets early and notify
us that you will have people with special needs in your party.
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Can I get a refund for a ticket or exchange it for another show?
Sorry but ALL TICKET SALES ARE FINAL, no refunds
or exchanges. This is standard policy for most concert venues.
In the rare case when a show has been cancelled and not rescheduled
a refund will most likely be issued, however the refund may
not include any service fees.
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Do you ever cancel shows due to bad weather?
Very rarely. Except for extreme conditions all shows will go on rain or shine.
REMINDER: All ticket purchases are non-refundable and non-exchangeable.
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How can I make sure
I have a good seat for the show?
Indian Ranch sells many of their tickets as General Admission which allows admittance into the park on the day of the show. Many of our patrons bring lawn chairs, utilize our picnic tables, sit along the wall, sit at the beach or even stand on the outskirts. Hence it is hard to gauge how many of the actual amphitheatre seats will be taken.
We sell tickets up to and including
the day of show (unless it has sold-out beforehand) and will
announce it as being "Standing
Room Only" once we believe the amphitheatre is close to
capacity. If you want to make sure you'll have a good seat
(or any seat at all) we recommend one of the following:
1) Order your tickets early and purchase Reserved
Seating tickets. These cost more than General Admission
but will reserve a particular seat for you in a preferred seating
section. (Please note that for Reserved
Seating their is no discount for children and they are not
allowed to sit on your lap.)
2) Buy General Admission tickets and arrive early!
Although the show does not start until 2pm, our gates normally
open by 10am. You may go in and claim your
seats but please do not reserve more space than you
actually need and do not place towels or
blankets on the bleacher seats.
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What items can we bring with us into the park?
Indian Ranch allows many items to be brought into the park including
coolers, blankets, towels, beach chairs, beach toys and usually
still photo cameras (note that for most shows audio and video
recording equipment is NOT allowed). Coolers may contain food
and non-alcoholic beverages.
NOTE: This policy adds to the uniqueness of
our venue. Most other places do not allow these
items to be brought in. Please do not abuse our policy by trying
to smuggle in alcohol or other banned items. If we find we have
too much trouble with this then we may have to change our policy. Thank
you for your cooperation.
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What items are NOT allowed?
Common sense would dictate certain items that are not allowed
-- including alcohol, drugs, weapons, fireworks or any explosive
devices. For most shows video cameras and audio recording
devices are also not allowed. Still photo cameras are generally
acceptable however it is at the discretion of the artist's
management. We may be instructed to disallow photo
cameras and any audio/recording device may be subject to confiscation!
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Is alcohol sold on the premises?
Yes. There are full-service outside bars and beer stands that
sell a variety of alcoholic beverages including mixed drinks,
wine and frozen drinks.
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Are food and
beverages sold on the premises?
Yes. There are consession stands which sell a variety of fare
including hamburgers, hot dogs, chicken sandwiches, french fries,
popcorn, cotton candy, slushes and soft-serve ice cream.
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Can we cook our own food?
Yes. There are many individual grills available for cooking as well as picnic tables for eating. You may also bring in your own small portable grill.
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How old do I have to be to consume alcohol on the premises?
The legal drinking age in Massachusetts is twenty-one (21).
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What forms of identification do you accept?
The State of Massachusetts specifies the following as valid forms of identification:
If you have a driver's license from a state other than Massachusetts then we strongly recommend you have other forms of ID on you.
NOTE: Indian Ranch reserves the right to card EVERYONE, regardless of what age you appear to be. For most shows we institute a wristband system. There will be an area set-up to check IDs and to issue the wristbands. You must have a wristband in order to be served alcohol or to consume alcohol. Anyone caught possessing or consuming alcoholic beverages without a wristband will be subject to eviction and/or prosecution. Anyone caught trying to transfer a wristband will also be subject to eviction.
